ANALISIS TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN KEFARMASIAN DI KLINIK X

Abstrak

Abstract

Patient satisfaction is a consequence of the health services received by each patient and has a significant impact on health conditions. All outpatients who seek treatment at clinic x must be truly satisfied. The purpose of the study was to determine patient satisfaction with health services for outpatients at clinic x. This study uses a quantitative cross-sectional research form. The time of the study was conducted in April-May 2025. The population in this study were all outpatients at clinic x and the sample was 30 respondents. This study uses the Probability sampling technique in the form of asking questions about the services received by patients who meet five different criteria, namely reliability, responsiveness, trust, empathy and physical evidence. The results of the analysis showed that respondents were satisfied with the services at clinic x with a percentage of 71.12%. Based on the reliability aspect, respondents answered the reliability dimension 72%, from the responsiveness percentage 71.1%, from the trust dimension respondents 68.2%, from the empathy aspect respondents answered 73.7% and the tangible aspect, respondents answered satisfaction 70.12%. The conclusion is that reliability, responsiveness, assurance, empathy and physical evidence are related to the level of patient satisfaction with p value <.

Keywords : patient satisfaction, health services, outpatient